Shipping policy

Shipping

Please note that the waiting time for purchases of specific products made on this website could vary due to Richard’s personal care for each order (signing, packaging, etc). We appreciate your patience and support.

Terms

Orders are shipped to several locations worldwide. Each one is carefully packaged to ensure your product arrives in a perfect condition. Shipping charges do not include the destination country’s duty, tax, or customs fees. If applicable, these will be assessed upon delivery. Shipping terms varies according to your location and other conditions like customs delays etc. Estimated delivery times are not guaranteed. Express shipping method is available at the checkout or by request.

Tracking

After your order is shipped, you will receive an email with a tracking number. Sometimes it is possible to attain more information on a package’s whereabouts by tracking it via a delivery agent. Here’s a small list of these agents:
USA – usps.com | UK – royalmail.com | Canada – canadapost.ca | France – laposte.fr | Germany – dhl.de | Australia –auspost.com.au.
If you haven’t received the tracking after 3 weeks, please check your spam folder in case it got there or contact at byrichardwayne@gmail.com

Returns and Refunds

We want you to be totally happy with your purchase!
If the item is not what was ordered, lost in transit or damaged, please contact at byrichardwayne@gmail.com immediately for a full refund. If possible, please include pictures. Keep all original packing materials, as they may be needed for investigation purposes.

Please don’t worry if you’ve missed the delivery and the package got returned to us – we will contact you as soon as we get it back with next steps. If you’d like to return undamaged item*, please contact us at byrichardwayne@gmail.com within 30 days of receiving your order. Please include the order’s number. The item should be in a perfect condition and in original packaging. Items sent back without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, If approved, you’ll be automatically fully refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

*Unfortunately, we cannot accept returns on limited editions, originals, mystery boxes, sale items or gift cards.

Cancellation and Modification of an order

Please contact at byrichardwayne@gmail.com immediately if you’d like to cancel or make any changes in your order. The following changes can be made to your order if it has not shipped yet.

Contact

For any queries or comments please contact at byrichardwayne@gmail.com.